Privacy Policy
We care about your privacy
Your privacy is important to us at HELP. We respect your privacy regarding any information we may collect from you across our website.
Privacy Policy
Security Policy
Last Updated: [9/25/2025]
HELPSTATION PRIVACY POLICY
HelpStation (“HelpStation,” “we,” “our,” or “us”) is committed to protecting and safeguarding your personal information. This Privacy Policy explains how we collect, use, share, and protect your data when you use our website or services. Please read this Policy carefully together with our Terms and Conditions before subscribing to or using our services. By using our website or services, you consent to the practices described in this Policy.
1. DATA CONTROLLER
HelpStation is the data controller responsible for the personal information collected through our website and services
2. APPLICABILITY
This Privacy Policy applies to all our users globally, including:
Customers and patients
Ambulance drivers
Ambulance partners
Health Management Organizations (HMOs)
Other partners and service providers
3. AGE RESTRICTION
You affirm that you are of the age of majority in your jurisdiction and have the legal capacity to contract in your own name. Individuals under the age of majority are not permitted to sign up for our services or provide personal data to us.
4. OUR COMMITMENT TO DATA PROTECTION
We comply with all applicable data protection laws and regulations. This means that personal information we hold about you will only be:
Used lawfully, fairly, and transparently
Collected for specific, explicit, and legitimate purposes.
Retained only as long as necessary.
Kept accurate and up to date.
5. DATA WE COLLECT
We may collect personal data directly from you, through your use of our services, or from third parties (including employers, HMOs, or publicly available sources).
5.1 Individual Customers
Identity Data: name, username, password, gender, date of birth
Contact Data: phone number, email address, billing address, location.
Health Data: medical history, dietary requirements, medications, disabilities (if any).
Emergency Contact Data
Financial Data: bank details, payment information.
Technical Data: IP address, login data, browser details, operating system, platform, usage statistics, device location.
5.2 Ambulance Drivers
Identity Data: name, username, password, gender, date of birth, driver history, license details, employer details.
Contact Data: phone number, email address, billing address, location.
Technical Data: same as above.
5.3 Ambulance Partners
Identity Data: registered name, registration number, username, password.
Contact Data: business address, email, phone, billing address.
Ambulance Data: vehicle details, insurance information, driver information.
Financial Data: bank details, preferred payment method.
Technical Data: same as above.
5.4 Health Management Organizations (HMOs)
Identity Data: registered name, registration number, username, password.
Contact Data: address, email, phone, billing address.
Organizational Data: membership size, network of hospitals/providers.
Member Health Data: medical history, dietary requirements, medications, disabilities (if any).
Emergency Contact Data of members.
Financial Data: bank details, payment information.
Transaction Data: payment history.
Technical Data: same as above.
6. HOW WE USE YOUR DATA
We use your data to:
Provide and manage our services.
Personalize your user experience.
Process payments and financial transactions.
Communicate with you (e.g., service updates, feedback, complaints).
Verify identity and eligibility.
Ensure safety, quality, and compliance.
Comply with legal obligations.
7. DATA SHARING
We may share your data with:
Authorized service providers and contractors.
Ambulance partners and drivers (for emergency service provision).
HMOs and healthcare providers (for coordination of care).
Financial institutions and payment processors.
Regulators, law enforcement, or government agencies, where required by law.
We do not sell your personal data to third parties.
8. DATA RETENTION
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Policy, including compliance with legal, accounting, or reporting requirements.
9. DATA SECURITY
We implement appropriate security measures to prevent unauthorized access, alteration, disclosure, or destruction of your personal information. However, no method of transmission or storage is 100% secure.
10. YOUR RIGHTS
Depending on your jurisdiction, you may have the following rights:
Access to your personal data.
Correction of inaccurate or incomplete data.
Deletion of your personal data (“right to be forgotten”).
Restriction of processing.
Objection to processing.
Data portability.
Requests can be made by contacting us at info@helpstation.ng.
11. INTERNATIONAL DATA TRANSFERS
As a global service provider, your data may be transferred and processed outside your country of residence. We ensure that appropriate safeguards are in place for such transfers.
12. COOKIES AND TRACKING TECHNOLOGIES
Our website may use cookies and similar technologies to improve user experience, analyze traffic, and provide personalized services. You may adjust your browser settings to refuse cookies, though this may affect your service experience.
13. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. Any updates will be posted on our website with the updated “Last Updated” date.
14. CONTACT US
For questions, concerns, or requests related to this Privacy Policy, please contact us at:
HelpStation
Email: info@helpstation.ng
Phone: 09132000013 or 09132000014
